The ICFR provides essential analytical services for research undertaken by major forestry companies in South Africa as well as other research organizations. The continuous functioning of the lab is paramount to our operational output. Our air compressor is vital to this. We recently had a critical compressor breakdown, and were convinced it would take weeks to repair or replace the unit, at great cost. However, Field Services managed to get us back up and running in a record breaking less than 24 hours! Their excellent technician, Thomas, was able to immediately make a plan to get the unit disassembled and inspected and within an hour had fully uncovered the cause of the problems and worked out a solution. The bearings had collapsed and the casing of the compressor had cracked. By the next morning, Thomas had arranged for the casing to be aluminium-welded, had replaced the bearings, done a full check to ensure that the unit was operational again, and installed the unit back on site. We were back in operation in no time. The unit is up and running as new and the cost for repairs was minimal. This was fantastic service, and based on this and our previous experience with them, I would recommend Field Services (as well as commend Thomas for his outstanding work) for compressor service, maintenance and repair.
Field services provides more than your compressed air requirements, the invaluable knowledge of experience is passed on in the way they setup your requirements in order to minimise any downtime and subsequent loss of income to your business
[Field services] always [does their] best to provide excellent service.
Overall good and speedy service, keep up the good work.
What has been so helpful is the personal phone calls to remind us of a service that a machine needs, as time fly’s we forget so the personal touch is appreciated.
We are very happy with the service from your admin staff, as well as your technicians.
I must commend you on your responsiveness over the December period when we had an issue with the compressor. You went out of your way to assist us when we had an emergency. I cannot thank you enough.
Thank you for the professionalism and suh a prompt response to Rayma and the tehnical team for seeing to our emergency. We are really happy with the services.